Shark Guarantee Terms & Conditions

This Guarantee Terms and Conditions (“ Guarantee”), accessible at www.sharkclean.ae/RegisterMyGuarantee is subject to UAE laws and regulations, to the extent allowed by such laws. In the event of a conflict between the terms of this Guarantee and UAE laws, the provisions of UAE laws shall prevail.

Definitions

• “Shark” refers to SharkNinja Operating LLC, the manufacturer of Shark products
• “Company” refers to Al Khayyat Enterprises LLC, the official distributor and distributor of Shark products within UAE. & KSA
• "Products" refers to the range of household appliances and beauty devices provided through www.sharkclean.ae, including but not limited to vacuum cleaners, steam mops, hair stylers, and other related accessories.

The Shark Guarantee

When a consumer buys a product in the UAE, they are entitled to legal rights relating to the quality of the product (referred to as your “legal rights”). these rights can be enforced against the retailer, including Shark if you bought your Shark Products directly from www.sharkclean.ae

At Shark we are confident in the quality of our Products. That’s why every Shark Product comes with a standard manufacturer’s Guarantee of one (1) year from the date of purchase, with an option to extend manufacturer’s Guarantee free of charge for up to 5 years, by registering your Product within 28 days of purchase as detailed below. The length of the extended Guarantee varies based on the specific Product and model. The exact duration of the extended Guarantee for your Product will be confirmed during the registration process. Customers are encouraged to review the eligibility details for their specific Product and model at the time of purchase or registration to ensure clarity.

This manufacturer’s Guarantee, provided by Shark and administered in UAE by the Company, covers parts and labour and is subject to the terms and conditions of use, including but not limited to, exclusions for misuse, accidental damage, and normal wear and tear, as outlined in our full warranty terms.

The Guarantee reflects how much confidence we have in the quality of our products and our manufacturing standards.

Please note that the manufacturer’s Guarantee is separate from, and does not affect your legal rights.

This Guarantee applies only to products purchased and used within the UAE

How long are new Shark Products guaranteed for?

All new Shark Products come with a standard manufacturer’s Guarantee of one (1) year from the date of purchase. You can extend this Guarantee to up to five (5) years, by registering your Product with us within 28 days of purchase. The exact duration of the extended Guarantee depends on the specific Product and model and will be confirmed during registration process

How do I register my Shark Guarantee?

If you have purchased your Shark Products directly from sharkclean.ae your Guarantee is registered automatically. If you bought it from an authorized retailers anywhere in the UAE , you can register your Guarantee online within 28 days of purchase to qualify for the extended coverage.

Please note that , international models and Products purchased outside the UAE or from unauthorized retailers are not covered by Shark Guarantee. Coverage is applicable only to Products purchased and used within the UAE.

• To register online, please visit www.sharkclean.ae/RegisterMyGuarantee or scan the QR code in your instruction booklet.
• Make sure to Keep record of the date you purchased the Product.

IMPORTANT:

• Keep your receipt. If you bought your Shark Products from anywhere other than sharkclean.ae. retain your receipt as it will be required to validate your Guarantee and process any claims.
• Territorial Limitation. The free Shark Guarantee applies only to Products purchased and used within the UAE.

What are the benefits of registering my free Shark Guarantee ?

By registering your Shark Products, you will receive additional coverage beyond the standard one (1) year Guarantee, extending the total length of your Guarantee depending on the specific Product and model. Registration also ensures we have your details on file, making it easier for us to assist you in the future.

If you opt-in for communications from us during registration, you will receive:

• Tips and advice to help you get the best performance from your Shark Products.
• Updates on the latest Shark technology, product launches, and exclusive offers.

What is covered by the free Shark Guarantee ?

The free Shark Guarantee covers the following:

• Repair or replacement. At Shark’s discretion, your Shark Products will be repaired or replaced including all necessary parts and labour, provided the issue falls within the guarantee’s terms and conditions.
• Products Purchased within the UAE: Coverage applies only to Shark Products purchased in UAE from sharkclean.ae or an official retailer in UAE.

Exclusions:

International models or products purchased outside the UAE, or from unauthorized retailers, are not covered by this Guarantee.

• What is not covered by the free Shark guarantee?

The free Shark Guarantee does not cover the following:

• Normal wear and tear.
• Accidental damage or faults caused by negligent use, improper care, misuse, neglect, careless operation or handling that does not comply with the Shark Operating Manual provided with your Products.
• Damage resulting from the use of the Shark Products for purposes other than normal domestic household use.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories that are not Shark Genuine Components.
• Faulty installation (except where installation carried out by Shark or its authorized agents).
• Repairs, modifications or alterations carried out by individuals or entities other than Shark or its authorized agents.

How can I claim under the free Shark Guarantee ?

To make a claim under the free Shark Guarantee, please follow these steps:

• Contact our customer service helpline on 800-2272. For service hours please visit our website under ‘Contact Us’ section. It’s free to call, and you’ll be put straight through to a Shark representative or an authorized representative of the Company.
• You can also access online support at www.sharkclean.ae/customer-care. The Shark representative will go through some troubleshooting with you, and if we conclude that the item has failed, depending on when did you buy the item, we may ask you to drop it at the retail outlet where you bought the item or at our service center with location as per below:

Shark Ninja Service Center
Al Khayyat Investment
Dubai Investment Park 1
Dubai, UAE